Frequently Asked Questions

Where are you based and what area do you service?

Hold The Mother is based in Greensborough, North/East Melbourne and service the areas within 30 mins (Banyule, Nillumbik, Darabin, Whitehorse, Maroondah, Manningham). We also provide virtual support if you are not within the service area.

What's your certification?

Molly has a Bachelor Degree in Public Health and Health Promotion with over 10 years experience in community supportive care, completed her Postpartum Doula training with Newborn Mothers, the Together Course by Rachel Rose, Breastfeeding Education by JWP and the Postpartum Kitchen Apprenticeship. Tori has completed her Postpartum Doula training with Birth Right Training Academy, Aware Parenting Instructor, Seasons of Matrescence® Educator and Guide training with Nikki McCahon.

We are always looking for ways to up skill and bring education, research and quality supportive care into our work. We are trained in First Aid and have our WCC.

Do you only work in the Postpartum period?

Our work is mostly focused on postpartum care, the time after birth, however our services are available to women an any maternal season. We also run events and workshops, we thrive in community building.

Can we meet before we work together?

Of course!! Establishing a trusting, comfortable relationship prior to working together is essential. We would want to make sure we have the same vibe, and are on the same page. We offer a 20 min free phone call to get to know each other. You can book directly on via the Bookings page on the website.

Can I customise the care to suit my needs and budget?

The Deep Doula Service offers 6 session packs. We have the option to select with or without meal bundles depending what your priorities are and your budget. You can extend the number of sessions by adding more at the time of booking.

We can customise a package to suit you and your postpartum vision. Return clients receive a discount on additional sessions booked. We will plan out your sessions to ensure you get the support when you need it. For example as soon as you return home from hospital, once your partner returns back to work.

We also offer payment plans to help you budget for postpartum care.

How do I get my partner on board?

We get this ALL the time. We also totally get it. Your partner will be SO great at stepping into his role as a dad/mum, with support and learnings. It is a huge transition for both of you. While our care centres around the mother as the change trough pregnancy, birth and postpartum is HUGE - the flow on effect from the support she receives will reach the entire family. We will ensure the fridge is full so nobody needs to worry about dinner, tidy the home to create a sanctuary for the whole family to rest when sleep deprived, provide an extra set of hands so that both of you have time for yourselves - and for each other. We will be the anchor that enables a positive, empowering experience for both of you. This is an investment into the most incredible chapter of your lives.

When would I book a Nest and Rest Session?

We recommend booking a Nest and Rest Session between 32 and 36 weeks, when things are starting to ramp up, the tiredness is setting in and potentially maternity leave has begun.

How do you go with dietary requirements?

Our menu is focused on foods that will nourish and fuel hungry, tired parents. We can certainly adapt and cater to dietary requirements. If you select meal bundles in your package, the package includes: 2 x Main Meals, 1 x Snack with lots of variety in every visit.

What happens if my little one arrives 'early' or 'late'?

Baby is going to baby! For many, we have no idea when baby will arrive, we have an estimated date and we can work with this. We will usually book your first session one week after your due date, and we allow flexibility in my schedule to move sessions if we need to.

Can I organise postpartum support as a gift?

You sure can, we love this! We offer gift vouchers to a dollar amount, or we can work together to build something special for the mama in mind!

When should I book Postpartum Support?

We recommend booking in as early as you can. We have limited availability for 1:1 Support to ensure our clients get the very best service from us. Many of our clients will book in the first trimester, we are then connected and supporting you through the whole journey. You can book a connection call to explore what support looks like for you.